Field Support Engineer
Be the technical bridge in Taiwan for AI defect classification — deploy, support, and optimize at fab sites, coordinating with IT and engineering for reliable, scalable systems.
🚀 Role: Field Support Engineer (Taiwan)
About the Role
You'll be our technical presence in Taiwan, responsible for deploying and maintaining our AI-powered
defect classification solutions at customer semiconductor manufacturing facilities. You'll work
directly with customer IT and engineering teams to coordinate infrastructure setup, ensure smooth
deployments, and provide ongoing support.
Responsibilities
Pre-Sales Technical Advisory
● Act as the primary technical point of contact during the sales cycle to address complex FAQs
regarding infrastructure and systems integration.
● Deeply understand product features to demonstrate value and alignment with client
requirements.
● Lead the sizing and architecture recommendations for client infrastructure during the
proposal phase.
● Collaborate with the Sales team to define technical requirements within initial Statements of
Work (SOWs).
Customer Coordination & Hardware Setup
● Work with customer IT teams to define hardware requirements (servers, GPUs, networking,
storage)
● Validate that provisioned infrastructure meets our specifications before deployment
● Coordinate network configuration, firewall rules, and access requirements
● Guide customers through prerequisites and readiness checklists
● Participate in site visits for hardware inspection and initial setup
● Maintain clear communication with customers on project timelines and technical
requirements
Deployment & Support
● Install, configure, and maintain our application stack on customer infrastructure (Docker,
nginx, PostgreSQL, RabbitMQ)
● Monitor system health, analyze logs, and troubleshoot issues—resolving independently
where possible or escalating with detailed findings
● Document deployment configurations, issues, and resolutions
● Perform routine maintenance, updates, and health checks
● Coordinate with core engineering team on complex issues and product feedback
● Participate in a 24/7 on-call rotation to manage urgent system outages or high-priority
integration failures.
Requirements
● 3-5 years in DevOps, system administration, technical support, or field engineering
● Hands-on experience with Docker and container orchestration
● Familiarity with Linux server administration
● Experience with PostgreSQL and basic SQL troubleshooting
● Understanding of web servers (nginx) and networking fundamentals
● Comfortable reading Python/Django application logs
● Strong customer communication skills—able to explain technical requirements to IT teams
● Experience coordinating with external teams on infrastructure provisioning
● Willing to work flexible hours and participate in an on-call schedule
● Good English and Mandarin communication
Nice to Have
● Experience in semiconductor or manufacturing environments (fab protocols, cleanroom
awareness)
● Familiarity with enterprise hardware specs (GPU servers, storage systems)
● Experience with RabbitMQ or message queues
● Exposure to Kubernetes
- Locations
- Taiwan
- Remote status
- Hybrid
About SixSense Pte Ltd
We’re a team of engineers and dreamers who chose the road less travelled-betting on semiconductors, the industry powering the AI revolution, yet still untouched by it.
While most looked to software-first markets, we set out to bring cutting-edge AI into fabs—the invisible engines behind everything from smartphones to AI!
At a time when semiconductors are driving the global tech shift, we feel lucky to shape an industry on the brink of transformation. Guided by the belief that deeptech should be as accessible as mobile apps, we built a no-code vision platform that puts AI directly in the hands of fab engineers.
From raising capital to building a global team and partnering with pioneers like GlobalFoundries, our journey has only deepened our conviction - we’re just getting started.
Join us to engineer the intelligence behind every chip the world will ever make.